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Valuable Voices,
     Powerful Stories

Valuable Voices,
     Powerful Stories

People’s Experience

At Families USA, we share a conviction that the people — a patient, consumer, or advocate — should be at the forefront of our mission to achieve improved health and health care for all.

Our goal is to bring storytellers like you into the conversation, so policymakers better understand who we are advocating for, and why these changes are so important.

You are the voice, the face, and the push behind the policy, and your story matters.

Health Care Coverage

People in every state deserve access to affordable, equitable, and comprehensive health coverage that meets their needs. But, too many people in America are falling through the cracks in our system, leaving them paying too much for too little care, or not able to afford any insurance at all. Choose a story below to learn more about coverage experiences.
Heather Lyon, The Cost of Cutting Care

Heather Lyon lives in Morris, Illinois, a small community nestled in the heart of the Midwest. At only 39 her story is one of pain, resilience and advocacy.

Read Heather’s story
Austin Headrick, Virginia

Austin and his wife returned to the US in 2023 after spending nearly eight years living abroad in South Korea. One of their first concerns: what are we going to do about health care?

Read Austin’s story
Taylor Moss, A Future Doctor's Coverage Concerns

Taylor Moss, a medical student at Touro University, is passionate about her career as a future provider. She is also a Medicaid beneficiary who is extremely worried about losing access to her coverage. Not only is she worried about her own health care, but she is also concerned for her future patients.

Read Taylor’s story

Health Equity

Everyone in America should have the opportunity to live their healthiest life no matter who we are, where we are from, or where we live. Our current health care system does not make improved health for all its primary focus, particularly for Black and brown communities, immigrants, LGBTQ+ people, and other historically oppressed groups. Choose a story below to learn more about health equity experiences.
Tomeka James, A Mother’s Story of Loss, Survival, and Advocacy for Maternal Care

In 2017, Tomeka James Isaac was pregnant with her first and only son, Jace. At 40 years old, she was told early on that she would be at high risk for pre-eclampsia, yet despite this ominous warning, Tomeka’s pregnancy was progressing smoothly. Until, at her 35-week appointment, complications began.

Read Tomeka’s story
Kea Dupree, Honoring the Whole Person: Kea’s Birth Experience

Kea had a plan. Pregnant with her first child, she knew she wanted a natural birth, and she wanted her birth experience to be an experience that was unique to her. However, she felt dismissed by doctors when she made requests, and ignored at appointments. Kea switched to a birth center, and everything changed for the better.

Read Kea’s story
Tamara Hamilton, Challenges of COVID-19 Testing Criteria

Tamara's 18 month old grandson fell ill with a slight cough and signs mirroring COVID-19, but was not tested by his pediatrician. After his oxygen levels dropped, he was taken to the ER but was still not tested for COVID-19 due to not meeting testing criteria.

Read Tamara’s story

Health Care Value

As a nation, we spend over $4 trillion each year on health care, but our health and health care are not improving. More than half of Americans are worried about affording health care and a third are forced to choose between paying the rent check or the grocery bill, and their medical bills. We deserve better, higher-quality health care. Choose a story below to learn more health care value experiences.
Bob Parant, A Lifetime of Advocacy and Resilience

Bob Parant has been living with type 1 diabetes for over 52 years. Diagnosed at 19 during what he calls the "dark ages" of diabetes care, Bob's journey has been one of perseverance, adaptation, and advocacy. At the time, diabetes management was rudimentary—urine testing provided little insight into actual blood sugar levels, and treatment relied on a strict diet and a single daily insulin injection.

Read Bob’s story
Ben Los, When Hospitals Profit and Patients Pay

When Ben Los’s 5-year-old son started experiencing seizures, they fought to get him the best care they could within their insurance network. Fast forward to two months after their hospital visit, their family received a bill for $2,518, a large portion of which was labeled as a facility fee.

Read Ben’s story
Sally Jo and Dorothy Snyder, How Hospital Negligence Led to a Family's Tragic Loss

During Sally Jo's mother Dorothy's treatment, the fragmented health care system in Pittsburgh, PA, created numerous challenges. From dangerous communication breakdowns over medications, to the hospital prioritizing financial loss over human life, Dorothy was failed by the health system time and time again, ultimately resulting in the tragic loss of her life.

Read Sally’s story