Adrienne, a Pennsylvania resident and mother of two, never expected a simple diagnostic procedure to lead to over a year of financial and emotional distress. In February 2024, she underwent a thyroid biopsy at a hospital she knew well, the hospital where she gave birth to both of her children and one she visits frequently […]
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Jim and Teresa Matthews, South Carolina
Jim and Teresa Matthews never imagined that a hospital visit could unravel into a financial bureaucratic nightmare. From Indian Land, South Carolina, the Matthews run a medical practice just across the state line in Indian Trail, North Carolina, where Jim is an optometrist and Teresa serves as office manager. Being health care professionals, the couple […]
Ben Los, Colorado
In September of 2022, Ben Los’s 5-year-old son began experiencing seizures. After rushing him to the doctor Ben and his wife were referred to a specialist within their insurance network, just an hour and a half away from their Colorado Springs home. They got the EEG scan for their son and were in and out […]
Christine Wood, Washington DC
Christine is a student currently pursuing a nursing degree, but has unfortunately had personal experiences with a health care system that does not seem to provide for her or understand her. In 2021 Christine was staying in Utah when she became very sick and required treatment at a children’s hospital out of state. Due to […]
John and Sue Gold, Maine
Susan and John have their own small business and have always had to purchase insurance for themselves. Unfortunately, with Sue’s rheumatoid arthritis, they always wound up paying high premiums and higher out of pocket costs each year. Now they finally have a plan through the exchange that is a much more reasonable cost with significantly […]