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Adrienne, a Pennsylvania resident and mother of two, never expected a simple diagnostic procedure to lead to over a year of financial and emotional distress. In February 2024, she underwent a thyroid biopsy at a hospital she knew well, the hospital where she gave birth to both of her children and one she visits frequently for appointments. Everything about the process felt routine—until the bill arrived.
Jim and Teresa Matthews never imagined that a hospital visit could unravel into a financial bureaucratic nightmare. When Teresa was hospitalized after a sudden episode of transient global amnesia—a rare, temporary loss of memory—they discovered a hidden flaw that left them with a $4,500 bill for a single day’s worth of medication and no clear path to challenge it.
When Ben Los’s 5-year-old son started experiencing seizures, they fought to get him the best care they could within their insurance network. Fast forward to two months after their hospital visit, their family received a bill for $2,518, a large portion of which was labeled as a facility fee.
When she was 16 years old Christine needed a life-saving surgery at a childrens hospital out-of-state. The hours long ambulance ride resulted in an over $5,000 surprise bill that her parents weren't prepared for, placing a heavy financial toll on the family. How can patients be protected from these surprise bills?
Sue and John own a small business, but with Sue's rhumetoid arthritis they struggled to pay for high health insurance premiums and out-of-pocket costs. When receiving care they were not informed of pricing, and expected to blindly pay thousands of dollars for treatment. John and Sue had to sacrifice milestone celebrations, like their 20th anniversary trip to pay for their outrageous medical bills.