Timely analysis and resources on policies that affect enrollment, public education, outreach and communication strategies, and tactics from around the country, created at the state, national and federal levels.
The Health Care Assister’s Guide to Tax Rules This guide gives assisters information they can communicate to consumers on how their tax filings influence their eligibility for premium tax credits. (The Center on Budget and Policy Priorities)
Consumer Health Literacy FAQs
For Consumers: Understanding Health Insurance Videos, infographics, and FAQs for consumers who want to learn more about the Affordable Care Act and their health insurance options. (Kaiser Family Foundation)
Coverage to Care This campaign from CMS includes a variety of resources to help consumers with topics such as understanding their health coverage, picking a provider and making an appointment. (CMS)
Training
New York State of Health Navigator Training Resources Presentations and videos assisters can watch to learn the most efficient methods of interacting with consumers. Designed for assisters in New York State, but the knowledge is applicable to all states. (New York State of Health)
Training Programs and Enrollment Resources The Center for Medicare and Medicaid Services (CMS) has made available the materials used in the federal Navigator and Certified Application Counselor (CAC) training and certification programs, as well as presentations that provide an overview of the marketplace and resources to help consumers. (Centers for Medicare and Medicaid Services, Health Resources and Services Administration)
Training Program for District of Columbia Medicaid Eligibility Workers Families USA developed a training program for District of Columbia Medicaid eligibility workers under contract with DC Health Link, the District of Columbia’s Health Benefits Exchange. These workers determine eligibility for Medicaid and other benefit programs (including SNAP and TANF), and will help consumers apply for coverage and financial assistance, report changes, renew coverage, and verify the information that is needed to determine eligibility. These training materials are posted here as an example that we hope you can adapt for other training programs. (Families USA)
Navigating the Application Process for Families that Include Immigrants This presentation includes a deep dive on citizenship status and eligibility, including case studies and several troubleshooting tips for when healthcare.gov or state agencies have problems verifying applicant’s citizenship or other application information. (Center on Budget and Policy Priorities)
