May 24, 2016

How Inaccurate Health Plan Provider Directories Block Access to Health Care

Jenna Temkin

Story Bank Associate

As a freelance writer and director of a small nonprofit that provides expressive arts experiences to refugees in Tucson, Arizona, Marge is already very busy. But last year, Marge spent so much time trying to find a primary care physician in her health plan’s network that it began to feel like her third part-time job. Marge spent months calling doctors who were listed in her plan’s online provider directory, but this critical consumer resource proved to be inaccurate. 

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