Print Friendly and PDFPrinter Friendly Version

Issue Brief
August 2010

Designing a Consumer Health Assistance Program

In 2010, the Affordable Care Act offers states $30 million in grants for establishing or strengthening consumer health assistance programs. These programs help people navigate the complexities of health insurance. Funding for these programs will grow over time to ensure that consumers get the help they need to understand and enroll in the law's new health coverage options.

Find out what states should consider when designing consumer health assistance programs, including:

  • funding
  • location
  • outreach
  • scope
  • staffing
  • training

You can also learn about how consumer health assistance programs fit with other types of consumer help, such as toll-free hotlines and navigators.