Reviews key considerations to keep in mind when designing programs to help consumers understand and enroll in health insurance, including funding, location, outreach, scope, staffing, and training.
Explores the debate about whether navigators should be licensed as agents or brokers, explains how navigators are different from brokers and agents.
Online applications are great, but if you are like me, you may want to talk with an expert the first time you complete one for health insurance. You might want to talk through how you are comparing health plan choices to see if there are any important considerations that you are missing. Or you might have questions about premium credits and whether to take them in advance or at the end of the year.
Provides an overview of the requirements for health insurance navigator programs and answers key questions states will face as they establish effective navigator programs.
Explains the differences between navigators and assisters and discusses how in-person assistance works in each type of health insurance marketplace.
Learn what your state needs to include in its health insurance marketplace for consumers with limited English proficiency.
Elaine Saly is a health policy analyst at Families USA and developer of the Navigators and In-Person Assisters Resource Center. She recently composed a toolkit and presentation on the navigator program, a new grant opportunity for existing organizations to expand their services by conducting outreach and assisting individuals with enrolling in health care coverage through the insurance exchanges. She discussed the program and this exciting opportunity with us.
Recently, the Department of Health and Human Services (HHS) awarded $150 million in grants to 1,159 health centers across the nation to go toward building out their outreach and enrollment programs. These funds are expected to allow the health centers to hire an additional 2,900 outreach and enrollment workers who will be available to help millions of Americans enroll in new health coverage options starting October 1, 2013.
We are quickly approaching the start of open enrollment, when millions of Americans will finally be able to apply for affordable, quality health coverage that will go into effect on January 1. But many people are still unsure of how and where they can apply for coverage. To help clear up the confusion, I sat down with two of our enrollment experts at Families USA—Rachel Klein, Director of our new National Enrollment Assister Support Center, and Elaine Saly, Health Policy Analyst—to get answers for some of the most common questions about enrollment.
Consumer Assistance Programs Lose Federal Funding Just When A New Group of Consumers Need Their Services
When consumers encounter problems with their health insurance after enrolling (many for the first time), they need access to unbiased experts to answer their questions. Although federally funded consumer assistance programs do just that, their continued funding is in peril.
How big is the problem?