Reviews key considerations to keep in mind when designing programs to help consumers understand and enroll in health insurance, including funding, location, outreach, scope, staffing, and training.
Provides an overview of the requirements for health insurance navigator programs and answers key questions states will face as they establish effective navigator programs.
Explains the differences between navigators and assisters and discusses how in-person assistance works in each type of health insurance marketplace.
Learn what your state needs to include in its health insurance marketplace for consumers with limited English proficiency.
We are quickly approaching the start of open enrollment, when millions of Americans will finally be able to apply for affordable, quality health coverage that will go into effect on January 1. But many people are still unsure of how and where they can apply for coverage. To help clear up the confusion, I sat down with two of our enrollment experts at Families USA—Rachel Klein, Director of our new National Enrollment Assister Support Center, and Elaine Saly, Health Policy Analyst—to get answers for some of the most common questions about enrollment.
Consumer Assistance Programs Lose Federal Funding Just When A New Group of Consumers Need Their Services
When consumers encounter problems with their health insurance after enrolling (many for the first time), they need access to unbiased experts to answer their questions. Although federally funded consumer assistance programs do just that, their continued funding is in peril.
How big is the problem?
Enrollment workers wear many hats, but one of the most important aspects of their job is helping consumers choose a plan that meets both their financial and health care needs. With all the different variables involved, it can be a daunting task. To help, our Enrollment Assister Network held a webinar to discuss how to help consumers understand and compare health plans.
Accelerating the Affordable Care Act’s Enrollment Momentum: 10 Recommendations for Future Enrollment Periods
Building on lessons learned during the first enrollment period, this report identifies 10 key steps that HHS and state marketplaces can take to significantly increase the number of people who enroll in health insurance during the next enrollment period.
The first open enrollment has ended--more than seven million people enrolled in health insurance through the marketplace. But as you know, there are many consumers who are still in the midst of the enrollment process and who are working to complete their applications and select a health plan.
Keeping and Using Health Coverage: Steps That Consumers Should Take after Enrolling in Health Insurance
Now that open enrollment has ended, enrollment assisters are turning to the next phase of their work: 1) Helping consumers who did not get enrolled by March 31 figure out whether they can still sign up for health insurance, and 2) helping consumers who did sign up learn how to use and keep their health insurance. To help enrollment assisters answer new questions from consumers, we’ve created four new factsheets.