5:00 p.m. update—With three weeks until the end of open enrollment, one thing that distinguishes this period from last year’s is the lack of news. Things have been going pretty well.
Kevin Counihan of CMS noted that he’s grateful for the work of everyone at the conference: “This audience represents our salesforce.”
Counihan ran down the improvements CMS made to Healthcare.gov: reduced number of screens required to enroll from 76 down to 16, the site is warmer, fonts are bigger. “We’re learning.“