Navigators & Assisters

Our Work: Navigators and Assisters

Navigators and assisters are the trusted voices in our communities.

We all have different health care needs. The choices we make about our health care affect our finances and our families. So when we enroll in health insurance, we’re bound to have questions before we choose the plan that’s right for us. And we need those questions answered accurately and in an unbiased manner, with our best interests in mind.

Navigators and assisters are here to do just that. These community-based experts are the trusted voices on health coverage who help to ensure that everyone who applies has the right information to choose the plan that’s right for them.

Creating a community of navigators.

Families USA fosters a navigator community of learning and best practices. We work hard to make sure that these experts have the best tools and resources to stay abreast of the latest policies and regulations that affect consumers in the health insurance marketplaces.

Families USA’s Enrollment Assister Resource Center is an online clearinghouse at your fingertips.

Our Enrollment Assister Resource Center features:

  • timely, in-depth analyses of the latest federal policies and regulations
  • best practices from across the country, with tips on how to replicate across programs
  • model forms, outreach materials, and other tools that navigators can adapt and use in their work

Families USA also offers expert-level technical assistance to navigator programs on federal policies and regulations as they arise.