As a freelance writer and director of a small nonprofit that provides expressive arts experiences to refugees in Tucson, Arizona, Marge is already very busy. But last year, Marge spent so much time trying to find a primary care physician in her health plan’s network that it began to feel like her third part-time job. Marge spent months calling doctors who were listed in her plan’s online provider directory, but this critical consumer resource proved to be inaccurate.
This year we launched a campaign to enact standards to address this issue at the state and federal level. Our campaign supports the work of advocates in many states, including close partnerships with advocates in Georgia, Maryland, and Colorado. Read about the progress those states are making!
Exchange directors, the Centers for Medicare and Medicaid Services, and insurers have an enormous opportunity to help consumers choose the plan that is right for them and make the enrollment process more efficient by improving the display of plan information on marketplace websites.